GENERAL TERMS OF USE & SERVICE

Privacy Policy

1. General Principles

Protecting your privacy is very important to us. We have developed this Privacy Policy to protect your personal information and keep it confidential.

We do everything we reasonably can to protect your rights of privacy on systems and websites controlled by us, but we are not liable for any unauthorised or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to our Site. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours.

We also cannot warrant the security of the information, which you transmit to us.

We categorise information about you (collectively referred to as “Personal Information”) as follows:

  • Profiling Information: Information which you provide when you Subscribe or register for a Service
    • Information about your personal identity such as race, gender, marital status, religion, age etc.;
    • Your financial information such as your banking details and any information relating to your income and lifestyle levels; and
    • Your contact details such as your physical addresses, postal addresses, telephone and fax numbers and the like.
    • Payment and Account Information: Your account history with us including (without limitation) all billing information and communications, payment history etc. We maintain this in encrypted form on secure servers
    • For the purpose of registering on Company’s website and mobile application and for services of the Company, you hereby acknowledge and agree to undergo a mobile number verification process. The Company uses third party services for the purpose of aforesaid mobile number verification process and you hereby acknowledge, agree and confirm to be bound by the terms and conditions of such third party service provider as mentioned on
      https://mobileconnect.in/wp-content/uploads/2016/10/mc_india_t_c.pdf
  • Service Usage: Information about your navigation using our Services, for example the URLs of websites, which you visit and from which you request downloads.
  • Log information: Information such as your web request, IP address, browser type, browser language, date and time of request.
  • Transactional Information: Transactional history (other than banking details) about your e-commerce activities.
  • Correspondence Information: Content, information about your correspondents, and the destination/origin of communications between you and any other person using our Services, which include email communications, blog, chat room and discussion board communications, instant message communications, experts forum communications, faxmail communications, membership of mailing lists etc.
  • User IDs: Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
  • Stored Information: Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.

We only collect your Personal Information to conduct our business and to enable us to deliver and improve our Services.

We will only disclose your Personal Information in accordance with this Privacy Policy. If we want to use it for any other purpose, we will obtain your prior written consent.

If you decline to submit personal information to us, then we will unfortunately not be in a position to provide the Services to you.

Any of your information which you provide when you use our Services in an unencrypted manner and/or to an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy. Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information in such public environments.

Information, which is disclosed publicly, is also shared with our affiliates, third party service providers, sponsors of competitions etc. unless expressly stated otherwise.

We are not liable to you or any third party for any damages (as defined in clause 14 of the Terms and Conditions of our Site.) that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. You accordingly disclose information in a public environment at your own risk.

We use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.

2. Right to collect

By accepting the Terms you agree that we may collect and store your Personal Information as long as you subscribe to or use our Services subject to the limitations set out in this Privacy Policy.

NOTHING IN THESE TERMS OF USE SHALL LIMIT OR EXCLUDE OUR LIABILITY (IF ANY) TO YOU FOR: A BREACH OF YOUR CONSUMER RIGHTS; FRAUD OR FRAUDULENT MISREPRESENTATION; PERSONAL INJURY OR DEATH RESULTING FROM OUR NEGLIGENCE; OR ANY OTHER MATTER FOR WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE, OR ATTEMPT TO EXCLUDE OUR LIABILITY.

TRADEMARKS, INTELLECTUAL PROPERTY, COPYRIGHT

  • We are the owner or the licensee of all intellectual property rights (copyright, trade marks, patents, design rights etc.) in our Website, and in the content published on it.
  • Any content published on the Website (e.g. software, products, trademarks such as logos etc., information, reports, pictures and graphics) is protected by national and international laws and agreements.
  • Content concerning travel services, prices and taxes has been provided to the Company by travel agencies, and/or related service institutions.
  • The Company cannot guarantee the correctness, completeness, accuracy or quality of the Content.
  • Please note that user Content represents the views of the individual use and does not represent a statement, opinion recommendation or rating by the Company..
  • Any kind of copying, duplication, distribution, commercial exploitation, modification, adding and/or deletion is prohibited, including the integration of any content on external websites, for example through interlinks, deeplinks, or frames.

MODIFICATION OF TERMS OF USE

  • The Company reserves the right to modify or supplement these terms of use for regulatory, legal, technical or any other reason with future effect by placing an advance notice on the Website. The notice will include the date of planned change and the consequences for users.
  • Registered users of the Company will get additional information about planned change of terms of use via e-mail.

GOVERNING LAW AND FORUM

  • These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Delhi, India

SEVERABILITY CLAUSE

If any part of these terms is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions of these terms of use shall continue in effect.

COMPENSATION

  • You agree to defend and fully compensate Company and its affiliates and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited, to reasonable legal and accounting fees, brought by third parties as a result of:
    • Your breach of these terms of use or the documents referenced herein;
    • Your violation of any applicable law including but not limited to violation of intellectual property rights of a third party; or
    • Your use of this Website.

We collect your Profiling and Account Information for the following reasons:

  • We need your identity details, contact details, banking information and account history to manage our relationship with you and provide Services to you. We will only disclose this information as provided for in clause 3 below.
  • We use certain of your information in an aggregated form to compile statistical and demographical profiles for our business and marketing activities. We may disclose such information about you, provided that the information is in an aggregated form that is not capable of being used or interpreted in such a manner as to identify you.

We collect and store your Service Usage and Transactional Information to:

  • determine and verify the Service Charges payable by you and to administer our relationship with you;
  • comply with any statutory or regulatory requirement;
  • compile statistical and demographical profiles about you for our business and marketing activities and to customise our Services to you. While we are entitled to use such information about you for our own internal business purposes without limitation, we will only disclose it in a non-aggregated form which is not capable of being used or interpreted in such a manner as to identify you; and
  • monitor your use of our Services for the purposes of ensuring compliance with our User Rules.

We collect and store your Correspondence Information and Personal Identifiers to:

  • comply with our obligations under clause 3 below; and
  • monitor your use of our Services in order to ensure your compliance with our User Rules as provided for in clause 3 below.

We will only disclose Correspondence Information and Personal Identifiers under clause 3 below.

We may scan your Stored Information to ensure that you comply with clause 3 below.

Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including (without limitation) the commercial sale thereof to third parties.

Some of our own websites use “cookies” so that we can provide you with more customised information when you return to our website. “Cookies” are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can set your browser to notify you when you are sent a “cookie”, giving you the chance to decide whether or not to accept it. If you do accept a “cookie”, you thereby agree to our use of any Personal Information collected by us using that Cookie.

You may update your Profiling Information at any time by using the personalise function.

You acknowledge and agree that in the interests of improving personalisation and Service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliates (an entity which is our subsidiary or holding company or a subsidiary of our holding company or an entity which controls, is controlled by or is under common control with us).

  1. General exceptions

If we are required to intercept, disclose, monitor and/or store your Personal Information:

  • by law;
  • to conduct our business;
  • to secure our systems; or
  • to enforce our own rights, we will do so in the manner as prescribed by legislation.

Such interception, disclosure, monitoring and storage may take place without your knowledge. In that case, we will not be liable to you or any third party for any damages (as defined in the clause 14 of the Terms and Conditions of our Site) howsoever arising from such interception, disclosure, monitoring and storage.

In order to ensure that all our Users comply with the User Rules, we may monitor your Personal Information to the extent that this may be required to determine compliance and/or to identify instances of non-compliance.

To ensure that the security and integrity of our Services are safeguarded, we may monitor your Personal Information. This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content.

We may under certain circumstances procure an element of the Services from a third party service provider for example we may use third party advertising companies to serve advertisements when you visit our Website. To the extent that it may be necessary, and solely for the purposes of providing the Service to you, you agree that we may disclose to such third party any of your Personal Information that may be necessary for the procurement of services from the third party. These companies may also use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. More information about this practice and your choices about not having this information used by these companies would be available with the respective third parties.

In addition to the general limitation in the Terms, we will not be liable to you or any other third party for any damages (as defined in the clause 14 of the Terms and Conditions of our Site) suffered by you or any other third party howsoever arising from the disclosure of your Personal Information. Your only remedy under such circumstances will be to end this agreement.

SITE AND ITS CONTENTS

  • This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose
  • As long as you comply with the terms of these Terms and Conditions of Use, Company grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any manner whatsoever.
  • Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions or provide certain details. Answers to such questions or details required may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.
  • This site is for consumer use only. Any travel agent/tour operator/consolidator/aggregator should not use this site for individual/group bookings. In the event of bookings by any travel agent/tour operator/consolidator/aggregator through the Site are detected, the Company reserves the right, including without limitation, to cancel such bookings immediately without any notice to such travel agent/tour operator/aggregator/consolidator and/or to withhold payments/commissions thereto. The various discounts and offers mentioned on the Site are applicable to the Consumer for the purposes of end use only

You are requested to report to content [email protected] in the event you find any content on the Website which you deem is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable, against any religious beliefs, spam, potentially infringing or is not authorized by the intellectual property rights owner or is violative of any applicable law. On receiving such report, the Company reserves the right to investigate and/or take such action as the Company may deem appropriate.

DISCLAIMER

  • The material in this Site could include technical inaccuracies or typographical errors. Company may make changes/modifications or improvements on the Site at any time.
  • The materials on this Site are provided on an “As Is” basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, Company disclaims all warranties of merchantability and fitness for a particular purpose.
  • Company does not warrant that the functions contained in this Site will be uninterrupted or error free, that defects will be corrected, or that this Site or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction. Company does not warrant or make any representations regarding the use of or the result of the use of the material on the Site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.
  • You acknowledge that this Site is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Company does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
  • You also acknowledge that through this Site, Company merely provides intermediary services in order to facilitate booking of tickets and hotel services to you. Company is not the last-mile service provider to you and therefore, Company shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site.
  • Company will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site.
  • If for any reason, law does not permit exclusions of liability then, the liability of the Company shall be limited to such amount paid by the user and retained by the Company for the transaction in question.

LINKS TO THIRD-PARTY WEBSITES

  • This Site may contain links to websites operated by parties other than Company. Company does not control such Sites and is not responsible for their contents. Company’s inclusion of hyperlinks to such Sites does not imply any endorsement of the material on such Sites or any association with their operators. If you decide to access any of the third party Sites linked to this Site, you do so entirely at your own risk.

 

GENERAL PROVISIONS

  • Company may add to, modify or remove any part of these Terms and Conditions of Use at any time as it may deem fit, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.
  • Company may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
  • Company reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Company’s systems as well as its clients and users interests are and remain, well-protected. Towards this end, Company may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
  • If Company, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then Company may cancel the said orders at any time up to 06 hours before the scheduled time of departure of the relevant flight or 24 hours before the expected date of visit to any property booked through Company.
  • You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences.
  • Company requests you to consult your local authorities and evaluate travel prohibitions,warnings, announcements, and advisories issued by them before booking travel to certain international destinations.
  • By offering for sale travel to particular destinations, Company does not represent or warrant that travel to such point is advisable or without risk. Company does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.
  • Company reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Company shall have no obligation to take the needs of any User into consideration in connection therewith.
  • Company reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice.
  • No waiver by Company of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

BUS BOOKING TERMS

APART FROM THE GENERAL TERMS AND CONDITIONS THE BELOW MENTIONED ARE THE SPECIFIC BUS BOOKING TERMS.

GOIBIBO RESPONSIBILITIES DOES NOT INCLUDE

  • The bus operators bus not departing / reaching on time.
  • The bus operator’s employees being rude.
  • The bus operators bus seats etc not being up to the customer’s expectation.
  • The bus operator cancelling the trip due to unavoidable reasons.
  • The baggage of the customer getting lost / stolen / damaged.
  • The bus operator changing a customer’s seat at the last minute to accommodate a lady / child.
  • The customer waiting at the wrong boarding point (please call the bus operator to find out the exact, boarding point if you are not a regular traveller on that particular bus).
  • The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.

PASSENGERS ARE REQUIRED TO FURNISH THE FOLLOWING AT THE TIME OF BOARDING THE BUS:

  • A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).
  • Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus.
  • All tickets issued shall be non-transferable.
  • Passengers are required to reach the boarding place before 30 min of scheduled departure time.

CHANGE IN BUS TYPE:

  • In case the bus operator changes the type of bus due to some reason or any other discrepancy, we will refund the differential amount to the customer only upon being intimated by the bus operator.

TICKET CANCELLATION:

Cancellation of tickets can be done either by logging on the Company account (online) or by calling on the customer care number toll free number (offline).

TRAIN TERMS & CONDITIONS

  • You acknowledge Company acts as a marketplace facilitating booking of railways tickets and therefore, neither influences nor controls the scheduling/re-scheduling, cancellations or other changes to the delivery timelines or other related aspects of the railway tickets on offer. Company, not being last-mile service provider, shall not be deemed responsible/liable for any delay, inaccuracy, schedule change, update, cancellation, lack or deficiency of services provided by the railways.
  • Meal and berth preferences are available however final confirmation is upto railway’s for the assignment.
  • For information on luggage policies you are requested to check latest Railways baggage, animals or item carriage policies available at http://www.indianrail.gov.in/luggage_Rule.html,
  • Only e-tickets can be booked through Site/customer care, site does not support I tickets (Paper tickets).
  • You can book a maximum of 6 seats/berths in a booking
  • Travellers can check Railways policies related to Suvidha trains through this link http://contents.irctc.co.in/en/Suvidha.pdf
  • Seat up gradation is based on railways policies for more information please visit https://www.irctc.co.in/eticketing/loginHome.jsf
  • Photo Id proofs accepted by Railways are as follows, passengers not carrying a valid Id’s may get denied boarding the train or may be asked to de-board at any station by concerned railway authorities :-
    • Valid Passport
    • Voter photo identity card
    • Driving License issued by RTO
    • Pan Card
    • Photo Identity card having serial number issued by Central / State Government
    • Student Identity Card with photograph issued by recognized School/College for their students
    • Aadhaar card
    • Photo identity cards having serial number issued by public sector Undertakings of State/Central Government, District Administrations, Municipal bodies and Panchayat Administrations
    • For Non-Indians, their Country’s Passport will constitute sole authorized ID
    • Ration card will be accepted as proof of identity for undertaking journey under Tatkal scheme only if the passenger whose photograph is available on the ration card is travelling
  • Seat/berth allotment is done by Railways based on their allocation logic after booking confirmation, Company does not guarantee allotment of preferred seat/berth
  • Components of the fare are described below
    • Base Fare
    • Reservation Charges by railways
    • Superfast Charges (if applicable)
    • Any other charges, as specified by Railways
    • Any Concession/Discounts (if applicable)
    • Tatkal Charges (where ever applicable)
    • IRCTC Service Charges
    • TheBudgetTour handling Charges
    • IRCTC Service Charges
  • Prices listed on the review page is inclusive of all applicable taxes and fees
  • TheBudgetTour, though makes an effort to keep latest railways terms and conditions visible on our platform but cannot be held accountable in case of any changes to the terms and conditions. Travellers are advised to keep a check of latest railways TnC’s by visiting https://www.services.irctc.co.in/beta_htmls/term.htmlCompany, at its sole discretion, may provide certain additional services to you, such as SMS/emails/calls/train status check/PNR status check, upgrades, timings, reschedules, terminal /platform change on the app. You hereby acknowledge that such additional services are provided at Company’s discretion and without any warranty or assurance regarding correctness, accuracy or reliability of such additional services
  • Railways may offer special concessions/discounts for senior citizens, female passengers and children , the amount or extent of concession is not decided by Company, all customers are advised to check latest railways policies for active/applicable discounts
  • Train functionality on Site will not be functional between 2345 hours to 0030 hours due to system downtime at Railways’ end also passengers will not be able to book non tatkal tickets between 8 am to 8.30 am for general classes, from 10 am to 10.30 am for Tatkal AC classes, and from 11 am to 11.30 am for Tatkal non-AC classes
  • Passengers are required to remember their IRCTC user name and password in order to book trains on TheBudgetTour app, if a passenger doesn’t remember their IRCTC password after payment is made, refund will be initiated automatically
  • Travellers must carry their e ticket at the boarding, failing which Railways authorities may charge applicable fees for issuing a copy of ticket
  • To read information on optional insurance policies, please visit http://contents.irctc.co.in/en/InsuranceTermCondition.pdf
  • Passengers can check Railways rules for cancellations, refunds and TDR through this http://contents.irctc.co.in/en/REFUND RULES wef 12-Nov-15.pdf
  • Change in boarding point and name of passenger are not supported by the Site and customers are required to take the print out of the issued eticket to nearest railway reservation counter along with the photo identity proof mentioned in the e-ticket. For complete information on ticket amendments please read https://www.services.irctc.co.in/beta_htmls/Eticket_new_cancel.html
  • TheBudgetTour handling charges are non refundable Bookings can only be cancelled through the app, offline cancellations are not permitted
  • Passengers with a confirmed e-ticket are permitted to board the train. Their names will appear on the boarding chart. Final booking status such as confirmed/RAC with the names of passengers will appear on the boarding chart. Waitlisted bookings/PNR’s will not be listed on the boarding chart, existing railways rules will apply if fully waitlisted travellers are found travelling
  • The bookings made on TheBudgetTour.com the Site are subject to cancellation charges levied by the Indian Railways. It may vary depending on the cancellation time and booking quota(tatkal/general/ladies/premium)
  • Railways automatically cancels the fully waitlisted e-tickets after chart preparation. The refund in such cases gets automatically credited to your bank account used for booking such tickets after deduction of TheBudgetTour handling charges
  • TheBudgetTour offers functionality to:-
    • Book trains – Travellers can search and book trains by following simple steps on the application.
    • PNR status – Updated PNR status such as waitlisted, confirmed, RAC etc: can be viewed on the app by using PNR status tab.
    • Train status- Train/delays and timings.

ACCESS FOR HOTELIERS AND HOTELIER PICTURE UPLOAD

A manager or other suitably senior person in charge of a hotel may write news and hints concerning his hotel, or upload pictures and offer these to users on the Website. Thus interested holiday makers can gain important extra information about a hotel, alongside to hotel reviews. This service is free of charge.

THINGS TO KEEP IN MIND WHEN VIEWING CONTENT

  • Hotel reviews, reports, ship reviews, pictures, videos and related other Content which are available through the Website originate from third parties and represent the opinion of the respective third party user.
  • If some time has passed since the posting, transmission, or uploading of Content it should be borne in mind that circumstances, hotels and resorts etc. might have changed.
  • The quality of an assessment of a hotel or resort may depend on the quantity of available reports and reviews. A single picture or review is not usually capable of providing a complete impression of the situation and may only represent, for example, small parts of a hotel or surrounding area.
  • Furthermore, the content of a report or review may vary depending on the age of respective persons, their interests and the purpose of their visit (relaxation, sports, nightlife, exploration, business trip), and if people are traveling on their own, in a group or as a couple.
  • Also, travelers’ nationality, the frequency of their holidays and traveling and previous experiences in different countries may have an impact.

PLEASE BE AWARE THAT BY PROVIDING INFORMATION ABOUT A DESTINATION, WE ARE NOT SUGGESTING THAT TRAVEL TO SUCH PLACES IS ADVISABLE OR RISK FREE. WE ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM YOU DECIDING TO TRAVEL TO SUCH DESTINATIONS.

LIABILITY AND DISCLAIMER

  • The Company does not guarantee or warrant the completeness, correctness, accuracy or quality of any User Content.
  • On this basis, we would recommend that you should get in touch with authorities, embassies, tourist information desks and other applicable institutions in order to help verify the accuracy of the Content.
  • Content concerning travel services, prices and taxes has been provided to the Company by travel agencies, and/or related service institutions.
  • The Company cannot guarantee the correctness, completeness, accuracy or quality of the Content.
  • Please note that user Content represents the views of the individual use and does not represent a statement, opinion recommendation or rating by the Company..
  • The Website and content may be used it at your own risk.
  • The Company expressly reserves the right to block, modify, add to and/or delete all or part of the Website, or any of its other websites, whether temporarily or permanently.
  • You are responsible for ensuring that you have the necessary IT equipment to use the Website.
  • The Company does not guarantee or warrant that the Website is free of viruses, worms, Trojan horses or any other malicious codes which could have a destructive, vitiating, disruptive or other negative impact.

REVIEW AND RATING TERMS

These terms and conditions of use apply to any use of the Website including your browsing and uploading of hotel/holiday reviews, pictures taken by tourists / travelers, travel videos, forum postings, and any other publications by you on the Website.

These Terms and Conditions of use and any additional terms constitute the entire agreement between Company and you with respect to your use of the Website.

CONTENT OF THE ONLINE SERVICE

You may visit the Website to gain information without charge and may also participate by inserting a hotel review, by inserting/uploading pictures of his/her holiday, as well as videos of his/her holiday, and/or by writing an entry/posting (“Content”).

 

GENERAL TERMS

  • By using this Website you agree that you are at least 18 years old in order to upload the Content on the website.
  • You warrant and represent that you have no personal or business relationship with the Company and have not been offered any incentive or payment from the Company to write and upload any Content
  • The Company is not liable for any direct or indirect damages arising from the use of the Content.
  • You shall not make any statements about yourself or any other person which are false or capable of being misunderstood or misrepresented in any manner.
  • It is a condition of your use of this Website that you shall not upload any content that:
    • Is deliberately or negligently false;
    • It is a condition of your use of this Website that you shall not upload any content that:
    • Is deliberately or negligently false;
    • Is abusive, threatening, inflammatory, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic or otherwise objectionable;
    • Is racist, promotes illegal activity, incitement of the masses, bigotry or hatred;
    • violates or infringes any applicable law;
    • you are not authorized to propagate;
    • contains viruses, corrupted data or other harmful, disruptive or destructive files;
    • Is unrelated to the area of the Website where it is posted; or
    • Contains unauthorised links or similar entities or is capable of interfering with the functioning of foreign data processing equipment/installations, in particular computers.
    • Please note that we do not edit or control the content posted or distributed on the Website by users. In the event that any user violates any of the above restrictions or the following terms concerning the posting or uploading of Content
    • The Company reserves the right to delete, modify or add content without prior or later notice and without explanations and/or reason.
    • Grant of rights –By posting or uploading Content on the Website you agree that you have full rights and authority to do so and have obtained any necessary approvals and consents from third parties where applicable.
    • You acknowledge and agree that your Content is non-confidential and non-proprietary.
    • You hereby grant the Company and its affiliates a free of charge, irrevocable, permanent, transferable, fully sub-licensable and worldwide right to use your Content in any form and in any medium which is now known or devised at a later date (including but not limited to print, on the internet (including but not limited to www.goibibo.com, television and mobile communication platforms).
    • You permit us to use your name which you provide to us alongside any Content you submit and acknowledge that the we may choose to provide attribution of your comments or reviews at our discretion.
    • You grant the Company the right to take legal action against any person or entity that violates yours or the Company’s rights in the Content by a breach of these terms of use. Please note that if you violate one or more of these terms of use, you will indemnify us to the full extent of any claims by any third party.

ADDITIONAL SPECIAL TERMS FOR POSTING, TRANSMITTING, OR UPLOADING OF HOTEL REVIEWS/HOLIDAY REPORTS/PICTURES/VIDEOS/CRUISE REVIEWS

    • Any effort to disrupt, destroy, limit or otherwise negatively influence or modify the intended functionality of the Website is prohibited.
    • Furthermore you agree
      • To describe hotels and places as accurately as possible and in particular to add all parts of the name and further information necessary for their identification, especially in respect to hotel chains;
      • To only rate a hotel/resort if you have spent time in that specific hotel/resort and/or have used their service ;
      • That you will not provide a report, comment or upload a picture in respect of hotels or resorts where you are an employee, owner or operator at the hotel or resort or connected to it in any other similar way.
      • Not to give any false or misleading ratings or false statements concerning staff, holiday makers, leisure facilities, hotels, resorts, and cruises which could have an effect on the decision of other people willing to travel to a particular destination or use a particular service;
      • To give comments within the boundaries of freedom of speech for the purpose of giving other people who are willing to travel and use a connected service the possibility for an objective, meaningful and comprehensive insight into a destination, region, hotel, resort, service and its/their circumstances.
      • Not to collect, assemble, and/or publish in any way other users’ personal data and/or other information.

 

APART FROM THE GENERAL TERMS AND CONDITIONS THE BELOW MENTIONED ARE THE SPECIFIC HOLIDAY BOOKING TERMS.

  • You acknowledge that pictures of the holiday packages as shown on the Site are indicative and may not be representative of the actual products.
  • The rates /prices of the holiday packages shown of the Site are quotation only and no blocking has been made. Prices/Taxes are subject to changes and availability.
  • You are requested to confirm acceptance of the holiday packages customized for you by return email for a valid booking to be made.
  • Booking of holiday packages is subject to availability and confirmation of the holiday package supplier. Special rates shall apply for peak seasons and the inclusions of such holiday packages may vary without any notice.
  • In case we are not able to provide the Hotel Packages as shown on the Site, we reserve the right to give the substitute Hotel Package of the same standard.
  • You agree that the terms of the holiday packages may be subject to change at short notices due to circumstances beyond our or the suppliers control included but not limited to force majeure events etc.
  • In such cases we act only as an intermediary agent with only the role of a mediator. Even if you make a booking through us, the contract will be between the supplier and you and the general travel and contractual terms and conditions of the supplier shall apply. We are not a party to the contractual relationship.
  • By making a booking through our Site you make an offer to purchase the service or holiday package from the supplier. We are authorized by each supplier to accept your offer on its behalf; this acceptance occurs when we send you a written confirmation of the booking and payment as per payment policy is received.
  • Before placing an order you are advised to check the description of the Holiday Package carefully. By making a booking for a Holiday Package you agree to be bound by the conditions of booking included in the Holiday Package’s description.
  • Once we accept your booking on behalf of our suppliers, a legally binding contract is formed between you and the supplier of the service or holiday package chosen by you.
  • The supplier’s general travel and contractual terms and conditions are made available by us to you by means of a link or full text before the booking takes place and they will apply in addition to those set out here. The supplier’s terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions.
  • Where there is a conflict between any information on our Site and these terms and conditions, these terms and conditions will apply in priority. Where there is a conflict between these terms and conditions and the supplier terms and conditions, the supplier’s one will apply in priority.
  • We act as a mediator between you and the supplier and we cannot be held responsible for any non-performance of the contract.
  • We assume no liability for the performance of arranged services and/or holiday packages and we provide no guarantee with regard to their quality or fitness as represented. We do not as well supply any guaranteefor the availability of services and/or holiday packages.
  • The responsibility lies with the supplier as direct organizer of the services purchased by you.
  • We request you to obtain suitable insurances/other protective measures etc. to safeguard yourselves.
  • The suppliers providing their services and holiday packages through us are independent contractors and not our agents or our employees. We are not liable for their acts, errors, omissions, representations, warranties, breaches or negligence or for any personal injuries, death, property damage or other damages or expenses resulting therefrom. We have no liability and we will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
  • We only commit ourselves to a careful choice and control of our suppliers. Incidentally the relevant supplier shall be liable in its own responsibility.
  • Your right to cancel your service or holiday or modify your booking is determined by the applicable terms and conditions of the supplier. In such cases it is your responsibility to inform us in writing of such request specifying your booking reference. The time of receipt by us of the declaration of cancellation shall be decisive for the time of withdrawal and cancellation fees to be applied by the supplier.

The laws of India govern the Holiday Packages. All disputes shall be settled within the jurisdiction of Delhi only

OWNERSHIP

  • All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and copyright laws. You cannot use the Content for any purpose, except as specified herein.
  • You agree to follow all instructions so provided on this Site limiting the way you may use the Content.
  • There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by Company or any other third party. By displaying them on this Site, Company is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
  • You may download such copy/copies of the Content to be used only by you for your personal use.

CANCELLATION POLICY:

  • The Cancellation Policies of the Hotels are dynamic and may change from time to time. The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest. The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy.
  • Hotels being booked may have their own cancellation policy and may charge user accordingly.
  • On cancellation of bookings done using promotional codes, the hotel cancellation charges are calculated on total price before discount.
  • Cancellations can be done online as well through our call-centre.
  • Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. The Company shall not be liable to entertain any cancellation requests made directly to the hotel without intimating the Company and also through any other medium including, but not limited to, SMS or e-mail.
  • If you don’t show up at the hotel, you’ll still be charged the entire amount and hotel will debit the amount from your card directly.

MODIFICATIONS & REFUNDS:

  • The company do not accept amendment request to the hotel reservation if the check in is within 48 Hours.
  • The Company doesn’t support changes and modifications to online bookings once they’re made.
  • All the refunds shall be done by the Hotel directly to you and the Company is not responsible to ensuring any refunds whatsoever.
  • Your bank may debit its own separate charges from refunds made to your credit card or bank account.

Holiday Packages Terms and Condition

 Terms and Conditions

  • If your flights involve a combination of different airlines, you may have to collect your luggage on arrival at the connecting hub and register it again while checking in for the onward journey to your destination.
  • Booking rates are subject to change without prior notice.
  • Pricing of the booking is based on the age of the passengers. Please make sure you enter the correct age of passengers at the time of booking. Passengers furnishing incorrect age details may incur penalty at the time of travelling.
  • Airline seats and hotel rooms are subject to availability at the time of booking.
  • In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in a hotel of similar standard.
  • A maximum of 3 adults are allowed in one room. The third occupant shall be provided a mattress/rollaway bed.
  • The itinerary is fixed and cannot be modified. Transportation shall be provided as per the itinerary and will not be at disposal.
  • All transfers and sightseeing shall be provided by an exclusive vehicle unless otherwise specified.
  • Due to operational reasons, the routing of this tour may be amended. However, all mentioned services will remain unchanged.
  • The Budget Tour reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights, closure of / entry restrictions at a place of visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.
  • The booking price does not include:
  • -Expenses of personal nature, such as laundry, telephone calls, room service, alcoholic beverages, mini bar charges, tips, portage, camera fees etc.
  • -Any meals and services not specifically mentioned in the inclusions.
  • -Any other items not mentioned under ?Inclusions? are not included in the cost of the booking.
  • Cost of deviation and cost of extension of the validity on your ticket is not included.
  • For queries regarding cancellations and refunds, please refer to our Cancellation Policy.
  • Disputes, if any, shall be subject to the exclusive jurisdiction of the courts in New Delhi.
  • Package price does not include Gala dinner charges applicable on Christmas and New Year’s Eve

Cancellation Policy

  • If cancelled any time after making the 1st payment installment:
  • The entire amount paid as 1st payment installment (deposit) would be non-refundable.
  • If cancelled after 2nd payment installment and 15 days prior travel date:
  • The total amount that was due at the 2nd payment installment as per your payment schedule would be non-refundable; anything that you have paid over and above this amount would be refundable.
  • If cancelled 3rd payment installment and 5 days prior travel date
  • The full amount paid by you would be non-refundable.
Payment guidelines as per Installment
1st Installment: 10% of your total package
2nd Installment: 50% of your total package
3rd Installment: 100% of your total package
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